FAQs

1. What materials do you use for your jewelry?

Our pieces are crafted using high-quality materials such as 14k gold-filled, solid gold, sterling silver, freshwater pearls, and genuine gemstones. Each piece is designed to combine durability with timeless elegance, ensuring it remains a staple in your collection for years to come.

2. How do I care for my jewelry?
To keep your jewelry looking its best:

• Avoid contact with water, perfume, and harsh chemicals.
• Store your pieces in a soft pouch or a lined jewelry box.
• Gently clean with a microfibre cloth to restore shine.

For detailed care instructions, visit our Jewelry Care Guide.

3. Do you offer custom or personalised pieces?
Yes, we offer personalised engraving on select pieces and custom design services through Caie Studio. Whether you’re looking for an engraved pendant or a bespoke design, contact us at [email] for details.

4. Can I wear your jewelry every day?
Our pieces are designed with everyday wear in mind. Gold-filled and solid gold options are particularly durable, while more delicate pieces, like those with pearls or gemstones, should be handled with care.

5. Do you ship internationally?
Yes, we ship worldwide! Shipping costs and delivery times vary depending on your location. For full details, visit our Shipping Information page.

6. What is your returns policy?
We accept returns on non-customised pieces within 14 days of receipt, provided they are unworn and in their original packaging. For more details, check our Returns & Exchanges policy.

7. Can I book a jewelry-making workshop?
Absolutely! We host workshops where you can create your own freshwater pearl jewelry. Workshops are available for groups of 2-8 people at our Manchester store. Learn more or book your spot here.

8. Are your pearls real?
Yes, we use genuine freshwater pearls, each carefully selected for their natural beauty and unique character.

9. Do you offer repairs?
Yes, we provide a repair service for Caie jewelry. Contact us at [email] with details of your item, and we’ll guide you through the process.

10. How is your jewelry packaged?
All pieces come beautifully packaged in our signature branded box or pouch, perfect for gifting or safekeeping.

11. Can I shop your collections in-store?
Yes, our collections are available at our Manchester pop up store. Visit us.

12. Do you offer gift cards?
Yes, we offer digital gift cards, perfect for any occasion. Choose your value, and the gift card will be emailed directly to you or the recipient.

13. How can I contact you?
For any inquiries, reach out to us at hello@caiejewelry.com or through our Contact Us  page. We aim to respond within 48 hours.

14. Are your designs sustainable?
We are committed to sustainability, using ethically sourced materials and packaging designed to reduce waste. Learn more about our sustainability efforts here.